Privacy Policy

Texas Hail & Dent Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with our team.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Personal Information You Provide

We collect information you voluntarily provide when you:

• Request a free estimate or contact us through our website forms
• Call or email our office
• Schedule hail damage repair or PDR services
• File an insurance claim through our Licensed Adjusters

This information may include:

• Contact Details: Name, phone number, email address, mailing address
• Vehicle Information: Make, model, year, VIN, license plate number
• Damage Documentation: Photos or descriptions of hail damage
• Insurance Information: Policy number, carrier name, claim details (when applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device & Browser Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on site, referring URLs, click patterns
• Location Data: Approximate geographic location based on IP address

We use collected information for the following purposes:

• Service Delivery: Provide hail damage estimates, schedule repairs, coordinate PDR services
• Insurance Coordination: Submit claims on your behalf, negotiate with carriers, document damage scope
• Communication: Respond to inquiries, send appointment confirmations, provide service updates
• Quality Assurance: Follow up on completed repairs, gather feedback, maintain warranty records
• Legal Compliance: Maintain business records, comply with insurance regulations, respond to legal requests
• Website Improvement: Analyze usage patterns, optimize user experience, fix technical issues

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Insurance Carriers and Adjusters

When you authorize us to coordinate your insurance claim, we share necessary information (vehicle details, damage documentation, repair estimates) with your insurance carrier and their appointed adjusters. This is essential to our zero-deductible coordination services.

Service Providers

We may share information with trusted third-party service providers who assist with:

• Website hosting and maintenance
• Email communication services
• Payment processing (if applicable)
• Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Respond to warranty claims or disputes

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure with SSL/TLS encryption
• Access controls limiting employee data access to job-required functions
• Regular security audits and vulnerability assessments
• Secure storage of physical records in locked facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications (service-related communications may still be sent)
• Data Portability: Request a machine-readable copy of your information

To exercise these rights, contact us at privacy@txhaildent.com or call 1-888-TEX-HAIL. We will respond within 30 days of your request.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Measure the effectiveness of our marketing efforts
• Detect and prevent fraudulent activity

You can control cookies through your browser settings. Note that disabling cookies may limit certain website functionality.

Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to collect and analyze website usage data. These services may use cookies and other tracking technologies to gather information about your interactions with our site and other websites.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Insurance Claims: 7 years (standard industry practice for warranty and claim records)
• Customer Records: 5 years after last service interaction
• Marketing Communications: Until you opt out or request deletion
• Website Analytics: 26 months (typical analytics platform retention)

After the retention period expires, we securely delete or anonymize your information.

8. Third-Party Websites

Our website may contain links to third-party websites (such as insurance carrier portals or review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a prominent notice on our website

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: